Maintenance/Support FAQ's

Maintenance and Support FAQs

Why would I want a maintenance program?

A WebSiteMovers.com maintenance and technical support program ensures that you receive priority response and engagement to investigate, resolve, develop, enhance, optimize and otherwise fully ‘manage’ your web-based applications and server environments on an as-needed or pre-planned basis, all on a discounted fee and flexible basis.  We can augment your in-house staff (and in many cases replace it!), saving you time and money while allowing you to focus on your core business.

What types of maintenance do you perform?

We maintain literally any application, utility, service, software and website that resides on a web, email or data server; be it dedicated hosting, managed hosting, VPS and Cloud hosting.  Some of our more popular maintenance activities include email server configuration, web application development & enhancement, application remediation and error resolution as well as existing website development and programming.

What is the minimum term of a maintenance/support agreement?

We have 3 maintenance and technical support plans with variable terms, so you can choose what is best for your business – please refer to our maintenance services section of the website here:  http://websitemovers.com/services/maintenance

What’s the benefit of having a maintenance agreement as opposed to just calling you if/when I need help?

Primary benefits are a discounted hourly rate, as well as priority response time and service.  Of course, you also enjoy the peace-of-mind that your hosted applications are being managed and supported by our team of technical experts, so you can focus on your business and your customers.

How much do you charge for your maintenance agreements?

Our maintenance rates start as low as $75.00/hour USD.  Contact a WebSiteMovers.com Solution Specialist for more details about our flexible, easy-to-engage plan terms and fee structures.

What’s included in a maintenance agreement?

Generally, any type of support you need including but not limited to Consulting and Advisory Services, Project Management Activity, Web/Application Design, Development & Programming, Quality Assurance/Testing, Code/Application Remediation, Recovery & Updates, Security Audits, Server and/or Application Configuration & Optimization, Ongoing Server Maintenance as well as Deployment & Implementation Support.  Of course, our priority response time and prompt, courteous and expert service delivery is also included!